Legal
Privacy Policy
What we collect, why we collect it, who we share it with, and how to get a copy or have it deleted.
Last Updated: August 2026
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Welcome to Tidied ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (collectively, the "Service").
By using Tidied, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.
1. Information We Collect
1.1 Personal Information You Provide
When you create an account or use our Service, we may collect:
- Account Information: Name, email address, username, and password
- Profile Information: Profile picture, family member details, household information
- Subscription Information: Billing address and card details, collected and held by Stripe rather than by us
- Task and Activity Data: Tasks created, completed tasks, points earned, achievements unlocked
- Communications: Messages you send us, feedback, and support requests
1.2 Information Automatically Collected
When you access our Service, we automatically collect:
- Device Information: Device type, operating system, device identifiers, mobile network information
- Usage Data: Features used, time spent in the app, interaction patterns, preferences
- Log Data: IP address, browser type, access times, pages viewed, crash reports
- Location Information: Approximate location based on IP address (we do not collect precise GPS location)
1.3 Information from Third Parties
We may receive information about you from third-party services if you choose to connect your account with social media platforms or authenticate through third-party providers.
2. How We Use Your Information
We use the information we collect for the following purposes:
2.1 To Provide and Maintain Our Service
- Create and manage your account
- Process transactions and send transaction notifications
- Enable core features like task management and gamification
- Provide customer support and respond to your requests
- Send you service-related announcements
2.2 To Improve and Optimize Our Service
- Analyze usage patterns and trends
- Conduct research and development
- Test new features and functionality
- Identify and fix technical issues
- Improve user experience and interface design
2.3 To Communicate With You
- Send promotional emails and marketing communications (with your consent)
- Notify you about changes to our Service
- Provide tips and recommendations
- Request feedback and surveys
2.4 For Security and Legal Compliance
- Detect and prevent fraud, abuse, and security incidents
- Enforce our Terms of Service
- Comply with legal obligations
- Protect the rights and safety of our users
3. Third-Party Services
We use trusted third-party service providers to help us operate and improve our Service. These providers have access to your personal information only to perform specific tasks on our behalf and are obligated to protect your information.
Stripe
We use Stripe to run the Tidied Premium annual subscription. When you start a subscription your card details are entered on Stripe's own checkout and are never sent to or stored on our servers; we keep only a Stripe customer reference, your subscription status, and its renewal date. Stripe's use of your personal information is governed by their privacy policy at stripe.com/privacy.
Supabase
We use Supabase for database hosting and data storage. Your account information, task data, and activity records are securely stored on Supabase's infrastructure. Supabase implements industry-standard security measures to protect your data. Learn more at supabase.com/privacy.
Google Analytics
We use Google Analytics to understand how users interact with our Service. Google Analytics collects information such as how often users visit the app, what features they use, and demographic information. We use this data to improve our Service. Google's privacy policy is available at policies.google.com/privacy.
Google AdSense
We use Google AdSense to display relevant advertisements within our Service. AdSense uses cookies and similar technologies to serve ads based on your interests. You can opt out of personalized advertising by visiting Google Ads Settings.
Google Ads Conversion Tracking
We use Google Ads conversion tracking to measure the effectiveness of our advertising campaigns. This involves placing a cookie on your device when you click on one of our ads. The cookie helps us understand which ads lead to conversions (such as sign-ups or purchases).
Facebook Pixel
We use Facebook Pixel for advertising and analytics purposes. The Facebook Pixel is a piece of code that helps us track conversions from Facebook ads, optimize ads based on collected data, build targeted audiences for future ads, and remarket to people who have already taken action on our website. You can learn more about Facebook's privacy practices at facebook.com/privacy.
Amazon Associates Program
Tidied is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. When you click on Amazon product links on our website (such as in blog posts recommending cleaning products or supplies), we may earn a small commission at no additional cost to you. Amazon may use cookies to track your purchases and attribute them to our site. You can learn more about Amazon's privacy practices at Amazon Privacy Notice.
Note: Each third-party service provider has its own privacy policy governing the use of your information. We encourage you to review these policies to understand how your data is handled.
5. Data Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
With Your Consent
We may share your information when you give us explicit permission to do so.
With Service Providers
We share information with third-party service providers who perform services on our behalf (as described in Section 3).
For Legal Reasons
We may disclose information if required by law, legal process, or government request, or to protect the rights, property, or safety of Tidied, our users, or others.
Business Transfers
If Tidied is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Aggregated Data
We may share aggregated or de-identified information that cannot reasonably be used to identify you.
6. Data Retention
We retain your personal information for as long as necessary to:
- Provide you with our Service
- Comply with legal obligations
- Resolve disputes and enforce our agreements
- Maintain security and prevent fraud
When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal or regulatory purposes. Some information may be retained in backup systems for a limited period.
7. Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Regular security assessments and audits
- Access controls and authentication requirements
- Employee training on data protection
- Incident response procedures
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.
8. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
Access and Portability
You have the right to access your personal information and request a copy of your data in a portable format.
Correction
You can update or correct your personal information at any time through your account settings.
Deletion
You can request deletion of your account and personal information. Note that some information may be retained for legal or operational purposes.
Opt-Out of Marketing
You can unsubscribe from promotional emails by clicking the "unsubscribe" link in any marketing email or by adjusting your notification preferences in your account settings.
Restriction or Objection
You may have the right to restrict or object to certain processing of your personal information.
Withdraw Consent
Where we rely on your consent to process your information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us at:
9. Children's Privacy
Our Service is intended for users who are at least 13 years old. We do not knowingly collect personal information from children under 13.
If you are a parent or guardian and believe that your child under 13 has provided us with personal information, please contact us immediately. We will take steps to delete such information from our systems.
For children between 13 and 18, we recommend that parents or guardians supervise their use of the Service and review this Privacy Policy with them.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country.
When we transfer your information internationally, we take appropriate safeguards to ensure that your information remains protected in accordance with this Privacy Policy, including using standard contractual clauses approved by relevant authorities.
11. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- The right to know what personal information we collect, use, disclose, and sell
- The right to request deletion of your personal information
- The right to opt-out of the sale of your personal information (we do not sell personal information)
- The right to non-discrimination for exercising your CCPA rights
To exercise these rights, please contact us at privacy@tidiedapp.com with "California Privacy Rights" in the subject line.
12. European Privacy Rights (GDPR)
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR):
- The right to access your personal data
- The right to rectification of inaccurate data
- The right to erasure ("right to be forgotten")
- The right to restrict processing
- The right to data portability
- The right to object to processing
- The right to lodge a complaint with a supervisory authority
Legal Basis for Processing:
We process your personal data based on: (1) your consent, (2) performance of a contract with you, (3) compliance with legal obligations, or (4) our legitimate interests in providing and improving our Service.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
When we make changes, we will update the "Last Updated" date at the top of this policy. For material changes, we will provide additional notice, such as:
- Sending you an email notification
- Displaying a prominent notice in the app
- Requesting your consent where required by law
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email:
- privacy@tidiedapp.com
- Support:
- support@tidiedapp.com
- Website:
- https://tidiedapp.com
We will respond to your inquiry within a reasonable timeframe, typically within 30 days.
Acknowledgment
By using Tidied, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. If you do not agree with this policy, please discontinue use of our Service.